Set up your state and statutory deadlines

Last updated: August 27, 2026

SLA Policies is where the deadline every request is measured against is set. It is the single most consequential screen in Settings, because everything downstream reads from it.

How to set your statutory deadlines

  1. Go to Settings, then Workflows, then SLA Policies.

  2. Under Statutory profile, check the profile name matches the law you operate under.

  3. Set Initial response: a number, and whether it counts in business days or calendar days.

  4. Set Determination / fulfillment: a number, and whether it counts in business days or calendar days.

  5. Set Extensions allowed according to whether your statute permits the deadline to be extended.

Changes save as you make them.

The agency default and the statutory profile

The Agency default panel at the top shows the window every request is measured against, and it is not edited there. It reads from the statutory profile below it.

The profile is the legal ruleset your agency operates under. It is cloned from a reference library and then editable, so you start from a baseline for your jurisdiction rather than a blank form.

Business days and calendar days are different settings

Each window carries its own unit, and they do not have to match. The New Mexico baseline, for example, runs an initial response in business days and a fulfillment window in calendar days.

Business days are counted against the working hours, holidays and time zone set under Business Hours. Calendar days are not. Set Business Hours before this screen, because a business-day window read against the wrong calendar is wrong in every request.

Changes are not retrospective

Changing a window affects new requests. Requests already open keep the rules that applied when they arrived.

That is the correct behavior for a statutory deadline, and it means you cannot fix a misconfigured window by correcting it later. Anything already in the queue keeps the old figure.

The warning on this screen is not boilerplate

The screen carries a notice that the profile is a baseline reference and must be lawyer-verified before go-live, and that it is not legal advice.

Treat that literally. Govflo supplies a starting point for your jurisdiction. Whether it is right for your agency is a legal question your counsel answers, and it should be answered before the first real request arrives rather than after a deadline is missed.